The initiative aims to quickly address investor complaints and eliminate bottlenecks in the incentives process. Invest UP has initiated the selection process for the agency to operate the call centre through e-tender applications.

The call centre will operate seven days a week, from 10 am to 6 pm, providing a dedicated platform for grievance redressal for both investors and citizens. It will play a crucial role in facilitating companies, institutions, and investors who have received a Letter of Comfort or are in a position to make effective investments but are facing hurdles in receiving financial grants.

Handling both incoming and outgoing calls related to services provided by Invest UP, the call centre will also accept and document complaints received on the helpline. All information gathered will be entered into a database, and prompt action will be taken to inform the relevant officers immediately.

The call centre will report detailed information on all complaints to the concerned authorities, enabling them to stay informed and take necessary actions. The selection of the agency for operations is proposed for a one-year term, extendable by one year based on a performance review. The agency is required to assemble a team of nine members, including a team leader and eight members, with expertise in areas such as chartered accountancy, valuation, engineering, and consulting.

This dedicated team will be responsible for investigating the incentive claims of investors, covering aspects like verification and certification of capital investment, inspection and physical verification, examination of feasibility reports, DPR, and the verification of installed production capacity along with its utilization.